FAQ
Straight answers
Eva is pre-launch; anything still being built is marked in progress. Here's what clinicians ask us most.
Product
What Eva actually does with a consult.
What is Eva, in one line?
Eva is the treatment completion engine for dentistry, built to carry care from diagnosis toward completion. Today you can test the consult workflow: clinical notes, Patient Assessment, Team Brief and Consult Intelligence. Treatment-completion workflows are still in development; the case layer is built and in testing.
How does the note engine work?
Eva drafts from your captured consult: the transcript and your team's notes. Ambiguous findings stay general. For a routine check nobody mentioned, she can fill your template's expected normal, marked “please verify.” She never fills a numeric reading, a radiographic finding or a diagnosis. Every note is a draft for clinician review, and sign-off is recorded when given. See how Eva works for the consult workflow.
Does Eva publish notes into my PMS?
Your team reviews the note in Eva and copies it into the PMS. Eva does not publish notes automatically. Your team decides what enters the chart.
Can Eva build a treatment plan and a case from a consult?
Yes, this is built and in testing. Eva turns a consult into a proposed treatment plan and case you can shape, seeded from the note. Editing the case never changes the clinical note.
What is Consult Intelligence?
Consult Intelligence helps your team reflect on how the conversation went, including patient understanding, expectations and the discussion of fees. Its coaching stays separate from the clinical record.
Can I ask Eva about a consult?
After processing, use Eva on supported consult views to explore the note, patient assessment and Team Brief. She advises; your team reviews the evidence and decides the next step.
What is the team brief?
A front-desk-ready view of the verified consult, so your coordinator picks up exactly where the clinician left off without re-reading the whole note. After processing, review the note and Patient Assessment, then generate and review the Team Brief. It restates the reviewed note for the front desk rather than going back to the recording.
Clinical safety
Clinical decisions and note review.
Does Eva diagnose or decide treatment?
No. Eva captures and documents your clinical decisions — she does not make them. Any diagnosis or treatment decision in a note comes only from what your clinician said and decided.
How does Eva avoid making things up?
The note is drafted from your consult, then checked back against it. Eva runs a set of specific checks over the draft and raises a flag when one trips: a tooth that was never mentioned, a pathology the consult does not support, a line that reads as sales talk. It is a set of checks, not a guarantee that nothing slips past. She keeps ambiguous references general with a “please verify” marker, reports fees from what was said, and never silently changes an amount.
Who is responsible for the final note?
The clinician. Eva produces a draft; a human reviews, corrects and decides, and because Eva cannot write to the patient record, nothing enters it that a person did not put there. Eva improves completeness and consistency; she does not replace clinical judgment.
Security & compliance
Data protection and current readiness.
Is Eva HIPAA or GDPR compliant?
Eva is designed for HIPAA-aligned deployment and built toward GDPR / UK GDPR alignment, with encryption, per-clinic isolation, and a tamper-evident audit trail in place today. The signed agreements and formal assessments behind claims like “HIPAA compliant,” “certified,” or “BAA signed” are still in progress; the security page tracks each one at its current status.
Where is patient data processed?
Patient data is only ever sent to reviewed, approved providers — anything off the approved list is refused at the point of sending. Data is encrypted in transit (TLS) and at rest (AES-256). Our specific infrastructure and named subprocessors are proprietary but available to you and your compliance reviewer on request, under NDA.
How do you protect the account itself if a password is stolen?
The practice owner can require an authenticator-app code to open the clinic account, on top of the password. Because only the owner's authenticator generates that code, a stolen email and password alone can't open the account remotely — the sign-in stops at the code screen. It's opt-in per clinic and already enforced on Eva's own account; if the authenticator is lost, the Eva team resets it.
Do you use our data to train AI models?
Provider no-training terms, retention settings and account eligibility are still being verified. We do not yet claim that every provider path has signed no-training or zero-retention terms. Eva's own learning is opt-in and de-identified — it's off by default, and only ever uses de-identified examples reviewed by our team, never sent to a vendor for training.
How long is consult audio kept?
You control it. Keep raw recordings indefinitely (the default), delete them once a note is signed off, or delete them after a set number of days. Only the raw audio is deleted this way — transcripts and clinical notes are kept as your record.
Getting started
What it takes to try Eva.
I work at more than one practice. Can I use Eva?
Yes. Each practice is set up separately, and you sign in to the practice where you are working. Patient records remain separate between practices. A single sign-in for moving between practices is planned.
How do I try Eva?
Book a walkthrough of a sample consult: the clinical note, Patient Assessment and Team Brief, followed by where case tracking stands. Eva is in limited beta. Testing covers currently available capabilities; treatment-completion workflows and letter generation are still in development.
What do I need to get going?
A device to record on and a few minutes to see the loop. Before any clinic moves to real patient data, we put the right instruments in place per clinic: a data-processing agreement, configured consent, and a recorded lawful basis for how data is handled in your region. We'll walk you through exactly what applies to you.
Still have a question?
Book a walkthrough and bring your clinical, workflow or compliance questions.